State Auto Insurance Review [2022]

State Auto provides a variety of insurance products in 33 states. Its most popular products are home and auto insurance. The State Auto insurance reviews for car insurance policies tend to be good, focusing on exceptional customer service, fast responses, and quick payouts. State Auto insurance reviews for homeowners are rougher, with many complaints about how the company handles claims.

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Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

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Written by Rachael Brennan
Licensed Insurance Agent Rachael Brennan

Benjamin Carr was a licensed insurance agent in Georgia and has two years' experience in life, health, property and casualty coverage. He has worked with State Farm and other risk management firms. He is also a strategic writer and editor with a background in branding, marketing, and quality assurance. He has been in military newsrooms — literally on the frontline of journalism.

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Reviewed by Benji Carr
Former Licensed Life Insurance Agent Benji Carr

UPDATED: Jun 29, 2022

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Quick Facts

  • State Auto offers home, auto, and a long list of other insurance types in 33 states
  • Reviews tend to be more favorable for car insurance and negative for homeowners
  • State Auto has an A+ from the Better Business Bureau and an A- from A.M. Best

Founded in 1921, State Auto started as a local auto insurance company. As the company celebrates its 100th anniversary, State Auto sells various insurance products in 33 states.

From personal car insurance, homeowner policies, renter insurance, and commercial fleet insurance, State Auto has something for just about every insurance need.

However, the true test of a company comes from customer reviews. So, how do State Auto insurance reviews look?

It’s important to look at as many companies as possible regardless of the type of insurance you need. After looking over State Auto insurance reviews and browsing rates, you’ll be ready to make a decision. Enter your ZIP code into our free tool to see what quotes might look like for you.

What types of insurance does State Auto sell?

State Auto primarily sells auto and homeowners insurance, but they have a long list of products available to you.

CondoDwelling FireRenters
Personal UmbrellaCommercial PropertyCommercial Liability
Commercial AutoCommercial UmbrellaFarm and Ranch
Farm Auto Farm UmbrellaFleet Safety 360
Data BreechCyber CoverageEmployment Practices Liability
Worker's CompRisk EngineeringIndustry Solutions
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As you can see, State Auto wants to be a significant provider of insurance for personal, commercial, and agricultural needs. However, it hasn’t joined the life insurance market yet — you’ll need to go elsewhere for that.

State Auto Car Insurance

There are three main packages that State Auto bundles its car insurance plans in Standard, Protection Plus, and AutoXtended Premier. These are pre-designed policies that you can customize to fit your needs.

The most basic of the plans is the Standard package. This package consists of only the coverages you select, meaning you’re not paying for any extra features you probably won’t use.

The Protection Plus package comes with a few added benefits built into the price. Many choices are available, such as $500 in pet protection and Accident Forgiveness.

Finally, the AutoXtended Premier package gives you all the coverages of Protection Plus but with higher limits. Pet protection rises to $750, and you get $1,000 in cell phone insurance.

State Auto offers traditional car insurance options within each package. These include:

  • Liability, which pays for damages you cause to other cars and properties
  • Collision covers your vehicle no matter who is at fault or if there is no other driver
  • Comprehensive protects your vehicle from damage not caused by collisions, like weather, vandalism, or theft
  • Medical payments and personal injury protection help pay medical bills for you, other drivers, passengers, and pedestrians
  • Glass coverage will replace all the glass on your vehicle
  • Uninsured/underinsured motorist protects you against drivers with inadequate insurance
  • Roadside assistance offers 24/7 assistance if you breakdown on the side of the road
  • Original Equipment Manufacturer (OEM) parts coverage allows you to get manufacturer parts rather than aftermarket if your vehicle is less than ten years old
  • Rideshare, for drivers that use their personal vehicle for business, either giving rides or delivering food
  • Accident Forgiveness skips raising your rates for your first accident
  • Auto replacement cost will replace a new car if it’s declared a total loss
  • AutoXtended coverage endorsement, which gives extra protection to the Protection Plus package

One complaint about State Auto is that it tends to be more expensive than the average auto insurance provider. To combat higher costs, State Auto has several discounts available:

  • Good student, usually for maintaining a B average
  • Driver safety class, though the class must be approved
  • State Auto Safety 360 telematics gives you a massive discount if you drive with State Auto’s data gathering device
  • Anti-theft devices, including GPS tracking and audible alarms
  • Defensive driving course for adults over 21 that have taken a course within the last three years
  • Multi-car for having more than one vehicle on your plan
  • Bundling for buying more than one policy
  • Paid-in-full, rather than paying monthly, you pay one yearly amount
  • State Auto Start-Up for getting an insurance quote before your policy starts, while you were a customer with another company

With all of these discounts, a State Auto agent will be able to find you the perfect auto insurance plan.

State Auto Home Insurance

State Auto replicated its three package auto insurance system for homeowners. Here, the packages are Standard, Protection Plus, and Premier.

Again, the Standard package is the most basic, allowing you to pay for only what you select for your policy.

The Protection Plus includes several added benefits, such as rental golf cart protection, freezer content replacement, and lock repair.

The Premier package includes everything Protection Plus has but adds more coverage for high-value items like jewelry, antiques, and art.

Within each package, you can select from the following coverage options:

  • Standard HO3 and dwelling coverages
  • Earthquake (if you live in earthquake-prone zones)
  • Homesharing if you rent your home out to companies like Airbnb
  • Blanket personal property
  • Identity theft protection helps you recover what was stolen and covers legal fees
  • Home systems protection
  • Personal injury
  • Schedule personal property, which gives additional coverage for high-value items that have bee appraised
  • Water backup
  • HomeXtended coverage endorsement
  • Ordinance or law coverage
  • Service line

Just like the auto plans, State Auto has multiple discount possibilities for you to take advantage of.

  • Bundling
  • Fortified home
  • Roof construction, if your roof has been recently replaced
  • New home, for any construction within the last few years
  • Protective features, such as fire and burglar alarms
  • Advanced quote

State Auto strives to cover the role of traditional insurance while giving you exciting options to fit your lifestyle.

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State Auto Reviews

In general, State Auto does relatively well. State Auto earns an A+ with the Better Business Bureau (BBB). However, the State Auto home insurance reviews on the BBB page tend to be negative customer experiences.

A.M. Best gives State Auto an A- for its financial strength, which means it should have no problem paying out claims.

Customers tend to leave mixed reviews for State Auto. Its auto insurance has mostly positive reviews, with customers enjoying fast response times, quick payouts, and excellent customer service.

Most customers also enjoy the website, where it’s easy to make a State Auto insurance payment and find information about your policy.

State Auto insurance reviews for homeowners are a different story. Many customers report being unhappy with the way State Auto handles claims, damage assessments, and payouts.

Explore State Auto’s Options

Even though State Auto is a smaller company, it offers big insurance packages. From home to auto and practically everything in between, State Auto might be the right company for you.

If State Auto insurance reviews have piqued your interest, you should still shop as many companies as possible to find the best rates. Enter your ZIP code into our free tool today if you’re interested in seeing what quotes might look like for you.

for State Auto Insurance Companies

3.44 (173 reviews)
May 4, 2020


Good customer service

Its a good company that offers different kind of packages of insurances. The customer service is excellent
August 21, 2019


Get you in with low rates and then raise them

I haven't had any claims with this company so I don't have any experience with that. There isn't a way to add or remove vehicles online or in an app - you have to call your agent - you can't even call the COMPANY! So if you buy a vehicle on a weekend - you'll be without insurance until Monday. They had a really competitive rate to get me to switch. One year later, the rates have been raised considerably and I'm looking around again. We had cle...
I haven't had any claims with this company so I don't have any experience with that. There isn't a way to add or remove vehicles online or in an app - you have to call your agent - you can't even call the COMPANY! So if you buy a vehicle on a weekend - you'll be without insurance until Monday. They had a really competitive rate to get me to switch. One year later, the rates have been raised considerably and I'm looking around again. We had clear driving records, no claims and better credit than the year before..
August 18, 2019


No issues

Had no issues when filing a claim with this company. Made the call after being rare ended by another motorist, the claim was filed quickly.
August 16, 2019


Great company!!!!!!

Great company!!! Claims is fast and honest!!! I give them a big thumbs up. Great rates and great customer service
May 21, 2019


Lifetime guaranteed renewal

My experience has been very good with State Auto, my premiums have been consistently low with little variation and payment methods are agreeable to me. Making policy and car changes has been effortless and smooth. Ate my age, 65+, I have discounts as well as for claim free driving and a lifetime guarantee of renewal. Agent is good and cooperative, too
March 25, 2019


Good company

Good company. I haven't had any issues with the insurance company. They sent my renewal information with ID cards 2 months in advance.
March 19, 2019


Great agent

[REDACTED NAME] and his staff are wonderful. Been doing business with them for many years. They are always there to help with any questions or concerns.
January 9, 2019


best rates

They're the best rates from every insurance companies. I love the roadside assistance as well. I get credit for being a safe driver.
December 20, 2018


Easy, Helpful, Quick to Respond.

Easy helpful quick to respond. Agent and office staff are always full of information and abl ed to help with any needs.
November 20, 2018


Simple review

They have never had a claim on my car, a storm claim on our home and one we rent out, they paid on both without any problmes
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