ING (Voya Financial) Life Insurance Review [2024]
ING sells life insurance to customers as Voya Financial. The company provides group term and whole life insurance and offers multiple riders. Additionally, ING has been rated an A by A.M. Best and has fewer complaints than the average competitor. Learning more about ING Life Insurance will help you determine if it's the best choice for you.
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Michael Leotta
Insurance Operations Specialist
Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...
Insurance Operations Specialist
UPDATED: Jul 22, 2024
It’s all about you. We want to help you make the right life insurance coverage choices.
Advertiser Disclosure: We strive to help you make confident life insurance decisions. Comparison shopping should be easy. We are not affiliated with any one life insurance company and cannot guarantee quotes from any single company.
Our life insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different life insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about life insurance. Our goal is to be an objective, third-party resource for everything life insurance-related. We update our site regularly, and all content is reviewed by life insurance experts.
UPDATED: Jul 22, 2024
It’s all about you. We want to help you make the right life insurance coverage choices.
Advertiser Disclosure: We strive to help you make confident life insurance decisions. Comparison shopping should be easy. We are not affiliated with any one life insurance company and cannot guarantee quotes from any single company.
Our life insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different life insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- ING is now Voya Financial
- ING offers group term and whole life insurance
- ING Life Insurance has been rated an A by A.M. Best
ING Life Insurance sells coverage as Voya Financial and provides group term and permanent life insurance options to businesses. The company also offers multiple riders, has fewer complaints than the average competitor, and is rated an A by A.M. Best.
Let’s look deeper into ING Life Insurance.
Does ING Life Insurance have competitive rates?
The cost of coverage is a primary factor when choosing a life insurance company. Multiple factors impact the cost of coverage, with high-risk customers receiving the highest rates. Factors used to determine rates include:
- Age
- Gender
- Location
- Personal health history
- Family health history
The best way to determine the most cost-effective option is to compare multiple companies. For example, the following chart compares ING and other life insurance companies for a 20-year term at $250,000.
Company | Average Monthly Term Life Rates |
---|---|
American General | $44 |
Banner Life | $44 |
ING | $47 |
Mutual of Omaha | $56 |
Nationwide | $65 |
Protective | $43 |
Prudential | $49 |
Transamerica | $47 |
Read more: Mutual of Omaha Living Promise Review
As you can see, ING has competitive rates compared to other popular life insurance companies.
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What coverages are offered by ING Life Insurance?
ING only provides group life insurance for businesses to offer employees. The company previously sold individual policies, but they withdrew the offering in 2019. As a result, the only way to obtain coverage is through an employer.
There are pros and cons to receiving group coverage. First, plans are available to all employees, and you won’t be denied coverage due to your health. Also, payments are taken directly from payroll, so employees don’t have to worry about making payments.
However, the problem with employer-provided life insurance is that it’s not as customizable as individual policies. For example, ING only offers group term life and whole life plans.
A common problem with group plans is that employees can’t take their coverage when they change companies or retire. But ING is different in that employees can take their policy with them if they leave their employer.
The ING group term life plan allows customers to obtain coverage for a specified period. The company doesn’t specify the coverage amount or term lengths, but terms are usually in intervals of five or 10, and coverage is cheaper than permanent life options.
Customers can convert ING term life policies into whole life plans. As a result, the short-term policies can be changed into a permanent policy, lasting for the remainder of the policyholder’s life.
ING’s group whole life option offers long-term coverage at a fixed rate. This plan builds a cash value that employees can borrow against for a financial emergency.
In addition to these two options, Voya Financial offers other coverages, including:
- Supplemental life insurance
- Accidental death and dismemberment insurance
- Spouse and child life insurance
- Employee Assistance Program (EAP)
- Funeral planning
- Travel assistance
While the company offers various additional options, they are only available if an employer includes them in their specific benefits plan.
Does ING Life Insurance offer any riders?
Most life insurance companies provide options that customers can add to a policy. These options are known as riders and allow policyholders to customize their plans.
ING and Voya Financial provide multiple riders that employees can add to their group policy. The following table shows the riders offered by the company and a description of each one.
Rider | Rider Description |
---|---|
Accelerated death benefit | Allows policyholders to access a portion of the death benefit early if the insured has a chronic, critical, or terminal illness. |
Accidental death benefit | Provides an additional payment if the insured dies in an accident. |
Waiver of a premium | Waives the premium if the insured becomes critically ill or is physically impaired. |
Children’s term insurance | Provides term life insurance for children of the insured. |
Living benefits | Provides supplementary benefits to the basic coverage. |
Additional insured | Provides coverage for someone other than the insured. |
As you can see, there are multiple ways that ING customers can customize a life insurance policy. However, your employer must include riders for them to be available, and adding riders will increase your monthly rates.
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How is ING Life Insurance rated?
Credit rating agencies review life insurance companies and grade them on their financial strength. Customers can use these grades to determine the likelihood of receiving a payout when they file claims.
ING’s ratings are through its parent company, Voya Financial. Voya has been rated an A by A.M. Best, S&P, and Fitch and an A2 by Moody’s. These are solid ratings and indicate that customers will receive a payout in most situations.
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Does ING Life Insurance have any complaints?
The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) review complaints made about insurance companies. Customers can use these reviews to determine a company’s quality of service.
As previously mentioned, ING now sells life insurance under the Voya name. As a result, the BBB has reviewed Voya instead of ING.
At the time of this review, the BBB has received 23 complaints about Voya life insurance during the past three years. Of those 73 complaints, 35 have come in the last 12 months and are primarily about the company’s products and services.
The NAIC reviews the company as ReliaStar and lists the company as having 13 complaints and a complaint index ratio of 0.21. These numbers indicate that ING Life Insurance has fewer complaints than the average company of a similar size.
How can you file ING Life Insurance claims?
ING allows customers to file life insurance claims online or by phone. The Voya Financial website has a claims center with three links. These links include:
- Start a claim. Begin the process of filing a claim.
- Continue a claim. Add forms or documents to existing claims.
- Track a claim. Check the status of a previously submitted claim.
After selecting the appropriate link, policyholders must enter their Voya Life Insurance login to access the specific policy.
Policyholders can also file claims by calling the ING Life Insurance phone number at 888-238-4840. Representatives are available Monday through Friday from 9 a.m. to 6:30 p.m. (EST) to assist with claims.
When can you cancel an ING Life Insurance policy?
Employees with an ING Life Insurance policy can cancel at any time. Most life insurance companies require that policyholders call the company to cancel, and ING is no different.
Customers that want to cancel a policy must call an agent at 800-334-3444. The agent will likely attempt to change your mind during the call, but this is the only way to end a policy.
When the coverage ends depends on the type of policy. For example, while whole life plans end immediately, term life policies end the month following the final payment.
Additionally, whole life plans might include a surrender fee, depending on how long the policy was in force. When a whole life plan is canceled, the insured will receive a check after the cancellation for the cash value minus the surrender fee.
Meanwhile, term life plans don’t have any surrender fees because the policy doesn’t include a cash value.
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What is ING Life Insurance?
The ING Life Insurance and Annuity Company dates back to 1995 with the founding of ReliaStar. ING acquired ReliaStar in 2000, creating ING ReliaStar Life Insurance.
In 2014, ING ReliaStar Life Insurance rebranded as Voya Financial. The company now sells life insurance coverage under that name.
ING Life Insurance: The Bottom Line
ING now provides life insurance to businesses under the name Voya Financial and only sells group term life and whole life policies. However, group life insurance has some positive aspects. Knowing more about ING Life Insurance will help you determine if it’s a good choice.
Understanding Nassau Re and Phoenix Life Insurance Companies
Nassau Re and Phoenix Life Insurance, part of Nassau Reinsurance Group, offer a range of insurance products and services, including life insurance, annuities, and Medicare supplements. For customer assistance, you can contact the Nassau Life Insurance Company Provider Phone Number or the Nassau Life Insurance Phone Number at 1-800-541-0171. Here’s a detailed guide to their offerings and how you can manage your policies.
Nassau Re and Phoenix Life Insurance Overview
Nassau Re and Phoenix Life Insurance, part of Nassau Reinsurance Group, offer a range of insurance products and services, including life insurance, annuities, and Medicare supplements. Here’s a detailed guide to their offerings and how you can manage your policies.
How to File a Claim
Filing a claim with Nassau Life Insurance Company or Phoenix Life Insurance is straightforward. Follow these steps:
- Gather Necessary Documents:
- Policy number
- Death certificate (for life insurance claims)
- Any additional forms required by Nassau Re or Phoenix Life
- Contact Customer Service:
- Nassau Life Insurance Company Customer Service: Call the Nassau Life Insurance Company Phone Number at 1-800-541-0171.
- Phoenix Life Insurance Company Customer Service: Use the Phoenix Life Insurance Company Phone Number at 1-800-349-9267.
- Mail Documents:
- Send all required documents to the Nassau Life Insurance Company Claims Address provided by the customer service representative.
Contact Information
Nassau Re Contact Details
- Nassau Re Life Insurance Phone Number: 1-800-541-0171
- Nassau Re Phone Number: 1-800-541-0171
- Nassau Life Insurance Company Phone Number: 1-800-541-0171
- Nassau Reinsurance Group Headquarters: Nassau Re Hartford
Phoenix Life Insurance Contact Details
- Phoenix Life Insurance Company Phone Number: 1-800-349-9267
- Phoenix Mutual Life Insurance Company Phone Number: 1-800-349-9267
Online Resources
Managing your Nassau Re and Phoenix Life Insurance policies is easy with their online tools:
- Nassau Life Insurance Company Website: Visit for policy management, claim filing, and customer support.
- Phoenix Life Agent Login: Access for agents managing Phoenix Life policies.
- Nassau Re Agent Resources: Resources for agents representing Nassau Re products.
Nassau Re Medicare Supplement
Nassau Re offers Medicare supplement plans to help cover healthcare costs not covered by Medicare. Contact Nassau Re Phone Number for more details and to find the best plan for your needs.
Phoenix Life and Annuity Products
Life Insurance Options
- Phoenix Whole Life Insurance: Offers lifelong coverage with fixed premiums and cash value accumulation.
- Phoenix Remembrance Final Expense: Designed to cover end-of-life expenses, easing the financial burden on your loved ones.
Annuities
- Phoenix Annuity Ratings: Rated highly for providing stable and reliable income during retirement.
Customer Reviews and Ratings
No-Exam Life Insurance Reviews
Nassau Re and Phoenix Life offer no-exam life insurance policies, making it easier to obtain coverage without undergoing a medical examination. These policies are particularly popular for their convenience and quick approval process.
Safe Harbor Term Life Insurance
- Safe Harbor Insurance BBB Rating: Generally positive, reflecting good customer satisfaction and reliable service.
Potential Issues and Resolutions
- Phoenix Life Not Paying Out: If you experience issues with claim payouts, contact Phoenix Life Insurance Company Customer Service or escalate the matter through the appropriate regulatory channels.
- Phoenix Life Insurance Reviews: Check online reviews to gauge customer experiences and address any potential concerns before purchasing a policy.
Whether you’re looking for life insurance, annuities, or Medicare supplements, Nassau Re and Phoenix Life offer comprehensive solutions. Use the provided contact information and online resources to manage your policies efficiently. For specific inquiries, always refer to the Nassau Life Insurance Company Phone Number or the Phoenix Life Insurance Company Phone Number.
By understanding the resources and support available, you can make informed decisions about your insurance needs with Nassau Re and Phoenix Life Insurance.
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Phoenix: A Nassau Re Company
Phoenix, now operating under the Nassau Re brand, is officially known as Phoenix: A Nassau Re Company. This transition reflects the integration of Phoenix into the broader operations of Nassau Re Phoenix, enhancing the company’s product offerings and services. As a part of the Phoenix Nassau Re Company, customers can access a variety of insurance and annuity products backed by Nassau Re’s financial strength and expertise.
Comprehensive Guide to Nassau Life Insurance and Annuity Reviews
Understanding the quality and reliability of Nassau Life Insurance and Nassau Annuities is crucial for making informed decisions. This guide provides an overview of Nassau Life Insurance Company ratings, reviews, and the various aspects of their insurance and annuity products.
Nassau Life Insurance Company Ratings and Reviews
Nassau Life Insurance Company Ratings
- A.M. Best Rating: Nassau Life Insurance Company has received a rating of B+ from A.M. Best. This rating reflects the company’s financial strength and ability to meet ongoing insurance obligations.
- Fitch Rating: The company has a withdrawn BB+ rating from Fitch, indicating past assessments of its financial strength.
Nassau Life Insurance Company Reviews
- Customer Feedback: Nassau Life Insurance Company generally has mixed reviews online. While some customers appreciate the straightforward coverage options, others note limited policy choices and customer service challenges.
Nassau Annuity Ratings and Reviews
Nassau Annuity Ratings
- Industry Ratings: Nassau Annuities are rated based on their financial stability and performance. While exact ratings can vary, Nassau Annuity Reviews often reflect a stable but conservative investment approach.
Nassau Annuity Reviews
- Customer Opinions: Reviews of Nassau Annuities often highlight competitive rates and reliable performance, though some customers report issues with customer service and account management.
Nassau Life and Annuity Company Overview
Nassau Re Life Insurance Company
- General Information: Nassau Re Life Insurance Company provides term and final expense insurance. They are known for offering policies without medical exams and have a focus on simplicity and accessibility.
PHL Variable Insurance Company Nassau
- Relationship with Nassau: PHL Variable Insurance Company operates under the Nassau Financial Group, offering variable life insurance and annuities.
Customer Service and Support
Nassau Re Customer Service
- Contact Information: For customer service inquiries, you can contact Nassau Re at 1-800-541-0171. Their representatives are available Monday through Friday from 9 a.m. to 5 p.m. (EST).
Nassau Life Insurance Login and Nassau Re Login
- Accessing Accounts: Customers can manage their policies and annuities by logging into their accounts. Visit the Nassau Life Insurance Login page or Nassau Re Login page for account management.
Nassau Insurance Phone Number
- General Inquiries: For general insurance inquiries, you can call Nassau Insurance at 1-800-349-9267.
Related Insurance Companies and Reviews
Americo Health Insurance Reviews
- Overview: Americo Health Insurance is known for its diverse health insurance options. Reviews often mention the range of plans available and customer satisfaction levels.
Americo Life Insurance Reviews
- Insights: Americo Life Insurance reviews generally highlight the company’s solid financial backing and various policy offerings.
Insurance Express Reviews
- Feedback: Insurance Express reviews reflect customer experiences with quick quote services and support.
Liberty Bankers Life Reviews
- Reputation: Liberty Bankers Life reviews focus on its term life insurance and customer service quality.
Mutual of Omaha Burial Insurance Reviews
- Consumer Insights: Reviews of Mutual of Omaha Burial Insurance often emphasize the company’s reliable coverage for final expenses.
Nassau Investments Reviews
- Investment Options: Reviews of Nassau Investments provide insights into the company’s investment products and overall financial performance.
Contact Nassau Life and Annuity Company
Nassau Life and Annuity Company Phone Number
- Customer Support: For support related to life and annuity products, call Nassau Life and Annuity Company at 1-800-541-0171.
Nassau Life and Annuity Company Rating
- Financial Strength: The company’s rating reflects its financial stability and ability to meet obligations. Check updated ratings from reliable sources for the most current information.
Reviews and Services for Nassau Insurance and Annuities
When considering Nassau Insurance, it’s important to explore various reviews and services available. Here’s a brief overview:
Nassau Insurance Reviews and Nassau Life and Annuity Company Reviews offer insights into customer experiences with Nassau’s range of insurance products. Nassau Financial Group Reviews reflect the broader performance and reliability of the financial group behind the insurance products.
For those needing direct support, Nassau Customer Service can be reached at their provided phone numbers. If you have specific inquiries about annuities, Nassau Annuity Phone Number is available for detailed assistance.
To manage your policy, visit the Nassau Life Insurance Company Login page. Nassau Agent Login also provides access for agents handling Nassau policies.
Additionally, check the Nassau Insurance Rating for up-to-date evaluations of their financial stability and service quality. For those interested in health coverage, Nassau Health Insurance offers various options tailored to your needs.
Frequently Asked Questions
What Is Nassau Re?
Nassau Re is a reinsurance and financial services company providing life insurance, annuities, and Medicare supplements through its affiliated companies.
Is Americo Insurance Legitimate?
Yes, Americo Insurance is a legitimate provider of life insurance and annuities, known for its financial strength and reliable customer service.
Is Hartford Life Insurance Legitimate?
Yes, Hartford Life Insurance is a reputable provider under The Hartford Financial Services Group, offering a range of life insurance products with strong financial stability.
Does ING Life Insurance have competitive rates?
Yes, ING Life Insurance offers competitive rates compared to other popular life insurance companies.
What coverages are offered by ING Life Insurance?
ING Life Insurance provides group life insurance for businesses to offer their employees. They offer group term life and whole life plans.
Does ING Life Insurance offer any riders?
Yes, ING Life Insurance offers riders that employees can add to their group policy, such as accidental death and accelerated death benefit riders.
How is ING Life Insurance rated?
ING Life Insurance, under its parent company Voya Financial, has been rated an A by A.M. Best, S&P, and Fitch, indicating strong financial strength.
When can you cancel an ING Life Insurance policy?
Policy holders can cancel their ING Life Insurance policy at any time by calling the company directly. The cancellation process and coverage end date depend on the type of policy.
Your life insurance quotes are always free.
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Michael Leotta
Insurance Operations Specialist
Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...
Insurance Operations Specialist
Editorial Guidelines: We are a free online resource for anyone interested in learning more about life insurance. Our goal is to be an objective, third-party resource for everything life insurance-related. We update our site regularly, and all content is reviewed by life insurance experts.