Aflac Life Insurance Review [2021]

Our Aflac life insurance review will cover the company's history, life insurance products, rates, industry ratings, contact information, and more. Aflac has A+ ratings from both the BBB and A.M. Best, but they also have higher-than-average customer complaints relative to their size. Read more below for help deciding if Aflac life insurance is right for you.

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Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

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Benjamin Carr was a licensed insurance agent in Georgia and has two years' experience in life, health, property and casualty coverage. He has worked with State Farm and other risk management firms. He is also a strategic writer and editor with a background in branding, marketing, and quality assurance. He has been in military newsrooms — literally on the frontline of journalism.

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Reviewed by Benji Carr
Former Licensed Life Insurance Agent

UPDATED: Jan 6, 2021

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Quick Facts

  • Aflac is the largest provider of supplemental insurance in America.
  • Aflac offers term and whole life insurance policies with optional riders.
  • The company is rated A+ by the BBB and A.M. Best but has a higher-than-average number of customer complaints relative to their size.

When considering your life insurance options, Aflac, as the largest supplemental insurance provider in America, may be on your list of possible companies to choose from.

In our Aflac life insurance review, we’ll discuss Aflac’s history, life insurance products, rates, industry ratings, and contact information.

To compare life insurance quotes for free, enter your ZIP code above.

Who is Aflac?

Aflac is an insurance company that offers multiple types of financial protection for individuals and families. They are the largest supplemental insurance provider in America.

The Aflac life insurance company was founded on November 17, 1955, by John, Paul, and Bill Amos as the American Family Life Insurance Company of Columbus. In 1964, the company name was changed to the American Family Life Assurance Company of Columbus.

In 1974, the company went international and was listed on the New York Stock Exchange. 

Their famous Aflac acronym debuted in 1989, but it wasn’t until 2000 that the Aflac duck made his first appearance.

In 2011, Aflac exceeded $5 billion in annualized premiums in force. The 2000s have been a time of prosperity for the company, as they put emphasis on giving back to charities and their local communities.

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What insurance products does Aflac offer?

Aflac offers coverage in the following areas: accident insurance, cancer insurance, critical illness insurance, life insurance, hospital insurance, short-term disability insurance, dental insurance, and vision insurance.

We’ll go into a little more detail about Aflac’s life insurance policy information below.

Aflac Term Life Insurance

Aflac offers three different term lengths: 10 years for individuals age 18-70, 20 years for individuals age 18-60, and 30 years for individuals age 18-50.

Up to the age of 65, you may have the option of converting your term life insurance policy to a permanent policy. Coverage limits go up to $250,000.

Aflac Whole Life Insurance

Aflac’s whole life insurance also offers coverage up to $250,000. Their policies allow you to borrow against them to pay for large expenses, such as in the case of cash flow banking or infinite banking.

The two main benefits of Aflac whole life insurance are: (1) very quick payouts of the first $5,000 of a death benefit when a claim is made to pay for immediate expenses, and (2) accelerated death benefits which can be used if you are diagnosed as terminally ill.

Aflac Life Insurance Policy Riders

Aflac offers some policy riders that can be purchased for an additional fee. Their waiver of premium rider allows you to stop making premium payments if you become disabled.

Their child term life insurance riders allow you to get up to $15,000 in coverage for children under 25.

Their 10-year term insurance rider allows you to increase coverage on a whole life insurance policy for a set period of time.

How much is Aflac life insurance?

Unfortunately, there isn’t a lot of transparency in regards to Aflac life insurance rates. However, let’s take a look at the average life insurance rates based on demographics to get an idea of what you might pay.

Average Annual Life Insurance Rates by Age and Smoker Status
Age and Smoker StatusAverage Male Annual Life Insurance RatesVersus Average Top 10 InsurersAverage Female Annual Life Insurance RatesVersus Average Top 10 Insurers
25-Year-Old Non-Smoker$152.00-$26.54$158.00-$2.57
35-Year-Old Non-Smoker$160.00-$25.04$164.00-$1.91
45-Year-Old Non-Smoker$245.00-$22.89$262.00+$21.75
25-Year-Old Smoker$346.00+$24.24$210.00-$38.75
35-Year-Old Smoker$416.00+$55.77$252.00-$34.18
55-Year-Old Non-Smoker$696.00+$171.05$414.00+$7.06
45-Year-Old Smoker$739.00+$101.49$464.00-$29.20
65-Year-Old Non-Smoker$1,416.00+$142.88$924.00+$43.34
55-Year-Old Smoker$1,428.00+$63.91$864.00-$127.63
65-Year-Old Smoker$2,868.00-$377.05$1,884.00-$351.31
Average Smoker$1,159.40-$26.33$734.80-$116.21
Average Non-Smoker$533.80+$47.89$384.40+$13.53
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You may also be able to contact Aflac to ask if they offer any discounts. Their website doesn’t make this clear, but some customer reviews indicate they may offer discounts for students or members of the military.

Aflac Insurance Ratings

Aflac is accredited by the BBB. It has an A+ rating. However, customer reviews on the BBB site give the company a rating of 1.11 out of 5 stars.

A.M. Best, which rates insurance companies based on their financial standing and gives an idea of whether or not the company will be able to pay claims, rates Aflac an A+.

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How do I file a claim or get a quote?

The easiest way to file a claim with Aflac is to use your Aflac life insurance login on their website (www.aflac.com). If you haven’t registered, you can do so with your policy number or file as a guest.

You may also file a claim by calling (800) 992-3522.

You can also receive Aflac life insurance quotes by visiting their website. You will need to enter information regarding your finances, such as income, debt, investments, and others. They will also have you enter your contact information.

How can I contact Aflac?

The Aflac customer service phone number is (800) 992-3522. New York customers can call (800) 366-3436.

Aflac’s headquarter location is 1932 Wynnton Road, Columbus, GA 31999. Their website is www.aflac.com.

Aflac Life Insurance Review: The Bottom Line

If you’re getting ready to buy Aflac life insurance, make sure you’ve done proper research. The company has more customer complaints than is normal for a company of its size.

However, the company also has its benefits, such as basic life insurance options as well as other supplemental insurance products that may be useful to you at some point in your life.

Aflac also has A+ ratings from both the BBB and A.M. Best, indicating superiority in financial reputation and general practices.

If you need to continue your research for affordable life insurance, use our free tool below by entering your ZIP code to compare quotes now.

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