QuickQuote has launched its new Customer Service Center. The Center is designed for use by customers with open application requests, pending applications, and in-force policies. Customers establish an online account to gain access to the Center.
QuickQuote engineers have incorporated customer and employee feedback into the new software. As a result, the Center is now more user-friendly and has more useful features than the previous version.
Customers can now view details of the policy they are applying for or have in force, view real-time status on their pending applications, view notes posted by their Account Manager or Case Manager, view/edit personal preferences, download forms, view previous quotes and directly email their key contacts at QuickQuote.
“The new Customer Service Center will serve as the virtual hub for customers to manage their insurance applications. As always, our teams of Case Managers and Account Managers will continue to communicate with customers directly. However, customers will now also have the ability to obtain important updates and information at their convenience by simply logging in to their accounts,” remarked Tim Bain, Company President & CEO. “This new system further demonstrates our commitment to providing the highest level of customer service in our industry.”